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Technical Client Partner- Bank Solutions

Company: Fiserv
Location: Springfield
Posted on: February 13, 2020

Job Description:

This role is remote and must be located in Illinois. Do you love being a trusted advisor with Financial institutions? Do you have experience working with solutions with different types of Application Interfaces? This role is for you! What does a great Technical Client Partner do?You will manage Fiserv overall business relationship with a portfolio of fast-growing and progressive Cleartouch & Precision Core Account Processing clients from a strategic and technical consultative perspective. Serving as the primary contact for the client's executive and/ or senior level managers, you will be responsible for managing and growing the overall relationship with key decision makers and influencers at assigned clients to create customer loyalty and increase revenues. This includes an assigned sales quota.In order to do this effectively, this individual must understand Fiserv solutions and have a strong technical background to partner with clients on day to day questions and to drive thought leadership. You will provide guidance to the client on their current technology stack and roadmap to better achieve their short or long term objectives, with a focus on Fiserv solutions. You will use Fiserv solutions to maximize client's growth and profitability, utilizing company resources to ensure client satisfaction, retention and increased profitability for Fiserv. In this role, you can look forward to: Developing a solid understanding of core applications and surround products in additional to client's current offerings to effectively engage with prospective customersAssisting clients in assessing and aligning their business or processes to achieve the client's short and long term objectivesRelying on technical and Fiserv knowledge to propose Fiserv bundles, including pan-Fiserv solutions, to enable the client to better achieve their objectivesPartnering with the client and various stakeholders to understand and define both technical and cross-functional requirements within a proposal or solutionDemonstrating thought leadership and technical expertise establishing you and Fiserv as a trusted partner to the clientObtaining assigned sales quota through contract renewals and the sale of various products and services to assigned client portfolioCarrying out day to day maintenance of daily operations for assigned client portfolioRetaining customers through proactive contacts, thorough follow-up on outstanding issues, and professional contract negotiationsMaintaining industry and product knowledge, an understanding of customers' needs and concerns while continuously promoting a positive company imageSupporting sales initiatives by driving overall technical architecture design discussionUnder limited direction, meeting or exceeding corporate goals regarding revenue, profit, and customer satisfaction.Travel may be required up to 60% of the timeThe above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. Basic Job Qualifications: A Bachelor's Degree in Finance, Technology, Business Administration or related discipline is preferred OR equivalent experience with a High School diploma7+ years' experience in technical product management or technical sales within the financial services industry Additional Requirements: Experience managing and growing relationships with large/complex financial organizationsKnowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply this knowledge appropriately to diverse situationsAbility to read, analyze and interpret technical sales information, specifications, professional journals, technical procedures, and governmental or legal regulationsMust have knowledge of business and operations in the financial industry.Excellent interpersonal skills, including written and verbal communications and group presentation skills.Must be able to organize activities and handle multiple projects simultaneously, effectively and with timely follow-up on each.Possess a positive attitude while operating under pressure, and be an independent problem-solver.May be required to train others (client and internal staff) in area of technical expertise.While this position has no direct reports, it does require interaction with subordinates and other staff members to ensure client satisfactionProven ability to work with senior management or executives and requires minimal supervision and direction.Requires ability to influence at multiple levels internally and externally to accomplish business goalsProficiency in working with Microsoft tools: Word, Excel, PowerPoint and Outlook. Preferred Qualifications: Additional special training in banking is highly desirable.Knowledge of Fiserv core products, including integrating new clients with complex requirementsFundamental knowledge of computer systems including host-based systems, especially financial data processing systems highly desirable Travel Required: approximately 50-60% domestic travel Learn more about Fiserv: Life moves fast. And as it does, we know most people aren't thinking about "financial services" But we are.We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE--- 500 company and one of FORTUNE Magazine World's Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomesFiserv bank platforms - Cleartouch, DNA, Precision, Premier, Signature - enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet.Explore the possibilities of a career with Fiserv and Find Your Forward with us. Fiserv bank platforms - Cleartouch, DNA, Precision, Premier, Signature - enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet.Explore the possibilities of a career with Fiserv and Find Your Forward with us. - provided by Dice

Keywords: Fiserv, Springfield , Technical Client Partner- Bank Solutions, IT / Software / Systems , Springfield, Illinois

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