Series 7 Customer Service Specialist

Company: Strategic Staffing Solutions
Location: Saint Louis
Posted on: September 19, 2023

Job Description:

Job Title: Series 7 Customer Service Specialist
Duration: 6 Month contract; chance to extend/convert to full time.
Location: SAINT LOUIS MO (HYBRID) 30 days of onsite training- 5 days on/ 5 days remote after training is complete
Pay Rate: 33-35/HR
Industry: Financial Services

Required Qualifications:

--- 2+ years of experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience
--- Active Series 7 required
--- Brokerage experience preferred
Job Qualifications:

--- Participate in moderately complex support services in account management, operations, documentation, customer service and technical support.
--- Identify opportunities for process improvement within the customer support functional area.
--- Review basic or tactical routine technical issues or challenges that require research and evaluation, applications or services, product conversions, and new product development.
--- Present recommendations for resolving moderate to complex situations and exercise independent judgment while developing understanding of internal and external customer needs.
--- Provide information to customer service colleagues, relationship managers, internal partners and stakeholders, and customers to resolve customer issues.
--- Serve as the first point of customer contact in providing support for routine technical questions and issues.

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