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Customer Service Associate

Company: Miniature Market Llc
Location: Hazelwood
Posted on: November 26, 2022

Job Description:

*SUMMARY*
Customer Service Associates have a variety of duties, the most important of which is assisting customers with any inquiries that they might have. Often, customer service associates help customers over the phone and email. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. They must be able to accurately read situations and address customer needs in a reliable and timely fashion. Often, customer service associates need to sit for long periods at a time. Other duties required of customer service associates might include but are not limited to word processing, data entry and other light office duties such as copying and filing. Customer service associates should possess a friendly upbeat personality, and they should be motivated, passionate, and love working with people. Customer service associates need to have excellent communication and organizational skills, as well as be able to work in a fast-paced environment. They should possess good typing skills, and they must be able to greet customers in a courteous and professional manner.
*ESSENTIAL FUNCTIONS*

* Assisting customers utilizing customer service tools such as Zendesk and over the phone.
* Provide solutions to resolve customer issues
* Utilize web searches to research products for customers

*OTHER JOB DUTIES*

* Process customer returns
* Upload package information to customer accounts

*REQUIREMENTS/QUALIFICATIONS*

* Strong typing skills
* Strong verbal communication skills

Salary: $15.00 per hour
Benefits:

* 401(k)
* 401(k) matching
* Dental Insurance
* Employee discount
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Vision insurance

Job Type: Full-time

Pay: $15.00 per hour%58047475%

Keywords: Miniature Market Llc, Springfield , Customer Service Associate, Hospitality & Tourism , Hazelwood, Illinois

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