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Customer Service Representative

Company: CSC (Corporation Service Company)
Location: Springfield
Posted on: November 22, 2021

Job Description:

Customer Service Representative
Springfield, Illinois
Are you passionate about delivering exceptional service? Us too.

If you've worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings are can be easily transferred to make a difference in CSC's professional business-to-business environment as a Customer Service Specialist. And there's the added bonus of not having to work nights, weekends, or holidays. These positions come with CSC's competitive benefits-paid time off, medical, dental, and 401(k) plans, just to name a few.
We're hiring Customer Service Representatives for a number of teams. You'll work directly with our customers (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter. These services include but are not limited to website assistance, guidance concerning UCC Filing and Searching, Corporate Document Retrieval and Real Estate Recording Our customer service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you're encouraged and expected to be your best.
We're a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business -.

Some of the things you'll be doing:
Build relationships with our clients to better understand their unique needs and concerns
Fulfill requests and answer questions for internal and external customers
Respond promptly to customer inquiries via phone or electronically
Provide excellent customer service to both internal and external clients
Manage customer portfolios
Organize the workflow to meet customers' time frames and demands
Data entry of client information, electronic filing, and retrieval of documents
Navigate between multiple databases quickly and accurately
Research, analyze, review, and process legal documents
Recommend process improvements where applicable
Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services

What technical skills, experience, and qualifications do you need?
Experience working in a customer service or administrative capacity
Energetic self-starter who thrives in a fast-paced, team-oriented environment
Attention to detail and accuracy
Strong prioritization and time-management skills
Flexibility and agility, with the ability to multitask
Problem-solving skills
Strong computer skills and proficiency in MS Office, Word, and Excel
Excellent verbal and written communication skills
Salesforce experience a plus
#LI-RK1

Keywords: CSC (Corporation Service Company), Springfield , Customer Service Representative, Hospitality & Tourism , Springfield, Illinois

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