Seasonal Retail At Your Service Associate, White Oaks

Company: Macy--s
Location: Springfield
Posted on: November 22, 2021

Job Description:

About:
Macy--s is proudly America--s Department Store. There--s a reason we--ve been around for 160 years. Customers come to us for fashion, value and celebration. Macy--s is also known for giving back to our communities. The magic of Macy--s ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy--s (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy--s top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy--s. Macy--s stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy--s is the --Academy-- for retail careers. A store colleague position (whether it--s a seasonal job, part-time retail job, or a full-time career) is the perfect way to launch a career in the world of retail. Many of Macy--s top executives started their careers in part-time retail sales roles, or as recent college graduates into our development programs in the various functions at Macy--s.
Job Overview:
The At Your Service Center Associate is responsible for providing a great customer experience during all At Your Service activities including Buy Online Pickup in Store transactions, ringing and processing return merchandise, handling non-congruent items and performing other assigned duties in accordance with procedures and standards.

Macy--s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy--s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Essential Functions:

• Proactive in assisting customers who are using devices to shop and compare, whether Macy--s devices or their own.
• Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
• Provide an exceptional customer experience by ensuring the customer is always the # 1 priority.
• Acknowledge Customers in a friendly and helpful manner upon Customer--s entry into the area.
• Be knowledgeable of POS/MPOS procedures and proficient in all transactions including BOPS Pickup
• Customer Returns, Non-Congruent Chits, Search and Send, My Client and --s tablet app.
• Proactive in assisting customers who are using devices to shop and compare, whether Macy--s devices or their own.
• Meet our BOPS/Service Level Agreement (SLA) by ensuring the BOPS collection area is organized and the Customer pick up experience is friction-free.
• Demonstrate knowledge of store products and services to drive sales and minimize returns.
• Sell gift cards and work to resolve customers-- Macy--s card issues, as needed.
• Follow store--s audit policies and procedures.
• Adhere to Asset Protection and inventory control and compliance procedures and follow shortage programs and procedures. Qualifications and Competencies:
  • High School Diploma or equivalent required
  • 1-2 years related experience
  • Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
  • Resourceful and able to adapt quickly to changing priorities
  • Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays Physical Requirements:
    • Position requires prolonged periods of standing/walking around store or department
    • May involve reaching, crouching, kneeling, stooping and color vision
    • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
    • Frequently lift/move up to 25lbs Candidates in Colorado: Click here to find Pay Range information and here to learn about Benefits . STORES00

Keywords: Macy--s, Springfield , Seasonal Retail At Your Service Associate, White Oaks, Hospitality & Tourism , Springfield, Illinois