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Patient Advocate-RN

Company: Intermountain Healthcare
Location: Springfield
Posted on: June 25, 2022

Job Description:

**Job Description:**The position of Patient Advocate at Intermountain Healthcare shares, collaborates and participates in the Patient Advocacy Function. This includes identifying and responding to clinical concerns resulting in complaints and/or Grievances that impact the patient experience. Provides support for the development of a culture of high reliability and the measurement of care, identifying opportunities and executing on strategies for performance improvement in the following area: (a) Outcomes - highly reliable processes, delivering exceptional outcomes and / or optimal health, (b) Safety - Zero Harm to patients and caregivers driven through a culture of high reliability, continuous improvement and leadership, (c) Patient Experience - relationship-centered care grounded in empathy, dignity, respect and collaboration. The Office of Experience is a resource to the system and drive organizational performance that is built on relationships, a shared vision of excellence in and environment of achievement and local accountability.ScopeThis is a system-wide role with key organizational relationships across Intermountain Healthcare with a specific focus on ensuring an extraordinary experience of care. This position reports to Intermountain Healthcare's System Patient Advocate Director. The position participates in key committees across the system to drive culture and results.Job EssentialsWith the Office of Experience leaders and caregivers advance the work:Supports a proactive, comprehensive strategic Experience agenda for the system that inspires caregiver engagement, inter-professional collaboration, the identification and use of evidenced based practice and management among all facilities in the system while differentiating Intermountain Healthcare as a high reliability organization nationally.Serves as a consultant and educator to assist clinical and administrative leaders in keeping the Experience agenda at the forefront.Collaborates and supports the complaint and grievance process ensuring standards to review, investigate, document and follow-up on patient/family complaints is accurate and timely.Collaborates in education and support local Patient Advocates to help with solutions and alternatives in order to resolve conflicts.Tracks and trends complaints to identify pattern areas and provide recommendations.Acts as a liaison with Risk, Legal, and Patient Accounts related to billing adjustments and administrative holds.Continuous Improvement - Collaborates with Quality/Patient Safety on clinical process improvement needed as identified from the patient's feedback.Nurtures a robust culture of caring through support of caregivers (well-being, joy, resilience) and attention to what matters most to our patients.Informatics, Data and Analytics:Supports quality measurements for internal use.Supports the optimization of the electronic health record to maximize safety, quality outcomes, clinical effectiveness and efficiency.Advances, with others, the use of predictive analytics and deep learning computing to improve the health, experience and quality of care of those we serve.**Job Specifics**+ Benefits Eligible: Yes; Medical, Dental, Vision, Education Assistance. Click here (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) for more details+ Shift Details: Full time 40hrs/wk+ Department/Unit: Patient Advocacy+ Additional Details: Remote/Hybrid- Work from home and office.Minimum QualificationsBachelor's Degree in Nursing, Business, Healthcare Administration, or Public Health. Education must be obtained through an accredited institution and will be verified.Three years of clinical or healthcare experience.- and -Customer/patient relations experience.- and -Strong written and verbal communication skills with an ability to teach and train peers and colleagues.- and -Experience and demonstrated competence in solving problems and liaising between multiple stakeholders.- and -Proficient in use of software such as Word and Excel in order to generate documents and data reports.Preferred QualificationsCurrent RN License in state of practice.Five years clinical or healthcare experience- and -Three years customer/patient relations experience- and -Experience working in a complex health system (hospitals, ambulatory clinics, post-acute care, etc.)- and -Experience in formal business letter composition and report writing.- and -Experience with quality improvement and data analysis.- and -Clinical Risk Management experience with successful progression**Physical Requirements:**Interact with others requiring employee to verbally communicate as well as hear and understand spoken information.- and -Operate computers, telephones, office equipment, and manipulate paper requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.**Location:**St George Regional Hospital**Work City:**St George**Work State:**Utah**Scheduled Weekly Hours:**40The salary range for this position is:$34.30 - $52.49For a description of Intermountain's employment benefits, clickHERE. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits)Equal Opportunity EmployerIntermountain Healthcare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.All positions subject to close without notice. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status. Women, minorities, individuals with disabilities, and veterans are encouraged to apply.Thanks for your interest in continuing your career with our team!

Keywords: Intermountain Healthcare, Springfield , Patient Advocate-RN, Healthcare , Springfield, Illinois

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