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Mental Health Security Clerk

Company: Memorial Health
Location: Springfield
Posted on: January 9, 2021

Job Description:

Overview Maintains a safe and secure environment for patients, visitor, employees, and physicians. Provides a visible presence on the unit while serving as the primary communication and information "hub", answering telephones, directing unit traffic, entering patient orders into the electronic medical record in a timely manner with a high degree of accuracy. Intervenes in difficult and sometimes physical situations to ensure the safety of patients, visitors, employees and physicians. QUALIFICATIONS Education: * High school graduate or GED required; associates or bachelor's degree preferred. Licensure/Certification/Registry: * Basic Life Support (BLS) Certification within 30 days of job placement is required. * Successful completion of Safety First Training within 30 days of hire and annually thereafter required. Experience: * Minimum of two years' security officer, law enforcement or military experience is required. * One-year secretarial or comparable clerical experience strongly preferred. * Prefer minimum of one-year MHS Security experience. Other Knowledge/Skills/Abilities: * Ability to remain calm and collected in stressful situation, utilizing rational thinking and decision-making is required. * Ability to manage and prioritize several incidents/tasks simultaneously is required. * Skill in effectively communicating, verbally and in writing, with a diverse range of people including the proper handling of emotional situations and needs is required. * Skill in applying de-escalation techniques is required. * Ability to maintain a high level of confidentiality is required. * Ability to physically perform with prolonged standing, prolonged sitting, lifting patients, and restraining patients as necessary is required. * Must possess excellent interpersonal and customer service skills. * Proficient with personal computers and software (including Microsoft Excel, Word, Outlook, and PowerPoint). * Demonstrates initiative, self-direction, motivation, and a proven ability to work successfully with a variety of people and disciplines. * Knowledge of medical terminology is preferred. RESPONSIBILITIES Safety and Security * Controls the entry and exit of colleagues and visitors to the unit. * Checks in visitors and ensures all visitor belongings are correctly stored before allowing access to the unit. * Unit Surveillance and monitoring cameras and alerting colleagues of potential safety issues. * Provides a visible deterrence to prohibited activities. * Reports any conditions that might constitute a security or safety risk to all staff. * Assists in maintaining safe environment and reports unsafe conditions. * Under the direction of the Registered Nurse, intercedes in disputes between individuals using verbal de-escalation techniques and skills, to diffuse potentially violent patient or visitor situations. * Under the direction of the Registered Nurse, physically manages combative, violent persons who endanger staff, physicians, patients or visitors. * Performs searches of persons, patient belongs, and rooms to ensure a safe environment. Communication * Promptly and courteously greets others in a friendly manner. * Receives and directs others by using AIDET and Greet & Feet. * Within scope of job description, responds to questions and provides direction. * Facilitates telephone, verbal, written, and electronic communication with nursing staff, physicians, patients, and visitors promptly, accurately, and professionally. * Consistently uses the Physician Profile to ascertain the correct method/number to page physicians. Information Processing * Prioritizes stat orders and immediate needs. * Processes orders accurately. * Accurately inputs data into the electronic medical record and maintains accurate paper records for those items that are not computerized. * Refers patient/visitor concerns to nursing and/or customer service staff. * Refers news media to nursing or public relations staff. Medical Records Maintenance * Assembles admission chart packs. * Puts patient identifier on all chart forms. * Scans patient documents to Medical Records. * Gathers and copies appropriate paperwork from the RN for patient transfers to other units and facilities. * Manages large amounts of sensitive and confidential information concerning patient and family information in medical documents. Service Requisitions * In partnership with the Nursing Material Specialists, assures adequate supplies are available. * Reviews receipts of new supplies and equipment upon arrival; validates accuracy and places supplies in assigned location. * Sends service requisitions to interdisciplinary departments. * Facilitates maintenance of equipment with Biomed or appropriate department. Unit Operations * Completes basic patient care tasks as directed by registered nurse. * Serves/monitors/collects food trays/utensils. * Responds to call lights and bed/chair alarms. * Provides 1:1 direct and constant patient observation including the completion of observation rounds as delegated. * Assists in completing witness undress for patient safety upon admission * Assists in completing environment and room safety checks. * Expedites timely admission, discharge, and transfer of patients to facilitate patient flow. * Participates in QI activities; maintaining logs, statistical records, and data collection. * Acts as a preceptor as needed. * Handles medications delivered from pharmacy directly or through the pneumatic tube system. Relocates these medications, in original containers, to designated secure storage locations or delivers directly to appropriate licensed staff. * Assists with stocking unit supply stations. Accountability * Complies with established policies, procedures, standards, and guidelines. * Follows the chain of command. * Consistently utilizes time and resources effectively and efficiently. * Maintains cleanliness of unit, service area, and equipment. * Cooperates with all members of the healthcare team. * Enthusiastically supports and participates in planned changes. * Accepts responsibility for accurate and timely completion of tasks as assigned. Performs other related work as required or requested.

Keywords: Memorial Health, Springfield , Mental Health Security Clerk, Healthcare , Springfield, Illinois

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