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Customer Success Manager

Company: Blix
Location: Springfield
Posted on: July 14, 2019

Job Description:

Responsibilities Include: - Provide best-in-class support for our growing customer base and foster a delightful experience to all customers- Oversee and provide flawless handling and processing of incoming customer inquiries via social media, e-mail, chat, and other applicable platforms- Use technical prowess to master internal admin systems and troubleshoot bugs- Accurately compile and generate reports as they relate to customer success.- Administer order placements, refunds, updates and exchanges via our eCommerce platform- Collaborate with the team to drive innovation in the customer experience arena- Think creatively about how to make every customer interaction meaningful and productive

Keywords: Blix, Springfield , Customer Success Manager, Executive , Springfield, Illinois

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