Guest Services Manager

Company: City of Collinsville
Location: Collinsville
Posted on: May 26, 2023

Job Description:

GUEST SERVICES MANAGER

**Guest Services Manager is a seasonal position**

Seasonal (mid-April through mid-September with hiring and training beginning as early as December)

This position performs the daily operations and management of the gift shop, front gate, guest services office and ticket booth. The Guest Services Manager is responsible for performing routine tasks in planning, organizing, and coordinating parties, group reservations, and private rentals.

The Guest Services Manager directly supervises and schedules Guest Service staff as well as performs essential functions to include serving as hosts/hostesses to guests, organizing programs, processing transactions, maintaining records, answering phones, disseminating information, handling cash, and other duties as assigned.

The Guest Services Manager maintains order at the front gate and throughout the park by ensuring the rules and protocols are consistently and fairly enforced.

Minimum Qualifications

18 years of age or older

Six months of prior paid experience in municipal or commercial management, clerical, and customer service

Preferences
---Familiarity with money handling, group rentals, recreation software, and customer service
---Bilingual in Spanish
---Background with security, accounting, and clerical work
---CPR Certified or the ability to achieve certification by start date

Position Requirements

Ability to use various computer programs including Microsoft Office, Google Workspace, and other software programs and to accurately count money and run reports.

Physical Requirements
---Ability to walk, run, stand, sit, and complete a variety of motor skills
---Ability to walk and/or stand on concrete for a majority of your shift
---Ability to bend to the floor and reach overhead
---Ability to lift and carry 30-70 pounds regularly to chest height
---Ability to hear and see well Mental Requirements
---Ability to demonstrate exceptional punctuality and attendance
---Ability to project a positive attitude, manner, and appearance
---Ability to think clearly and respond appropriately in an emergency
---Ability to demonstrate mature judgment and ethical behavior
---Ability to read, write and perform mathematical equations
---Ability to work with limited supervision
---Ability to multitask
---Ability to use knowledge; critical thinking skills; judgment and problem-solving skills to handle situations
---Ability to resolve conflict fairly, safely, and in a timely manner Environmental Conditions
---Ability to work staggered shift assignments as necessary including evenings, weekends, and holidays
---Ability to work in hot, cold, wet and/or other unpleasant outdoor conditions
---Ability to work in a loud, fast-paced environment

Pay Rate

This position has an hourly rate of $17.00 per hour.

Keywords: City of Collinsville, Springfield , Guest Services Manager, Executive , Collinsville, Illinois