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Product Manager - Banking Strategy

Company: EDWARD JONES
Location: Fairview Heights
Posted on: January 25, 2023

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.The Banking Strategy Product Manager will be responsible for supporting and delivering strategic banking initiatives for the firm. This product manager will partner across the organization to execute on the firm's banking strategy and support the growth and adoption of our banking products.

The Banking Business Unit is responsible for delivering high-quality saving, spending and borrowing solutions, tools and experiences that serve advisor and client needs and are fully integrated with the firm and business unit's strategic vision.

From partnering with our Cash and Lending Product Teams, to working with our branch experience, communications, and technical delivery teams, your work will impact potentially all 7 million+ clients and branch teams. Working in this collaborative and fast-paced environment, you will be challenged to bring fresh perspectives that allow us to continually exceed client expectations in an ever-evolving landscape.

Responsibility Summary:

  • Collaborate with internal stakeholders and external strategic partners to develop and execute the firm's banking strategy to ensure branch teams have access to quality banking products, tools, and support needed to help clients achieve their financial goals.
  • Support the development, execution, and implementation of our banking strategy roadmap. Gather data and insights and conduct analysis needed to inform our banking strategy for our clients, branch teams, and the firm. Participate in the development of an informed perspective for what the Edward Jones banking experience should be; recommend and support the tangible recommendations for achieving that experience.
  • Responsible for working with internal and external partners to plan, design and deliver banking experience products, tools and services.
  • Contribute to shaping and driving the execution of business plans and digital product roadmaps that align with the firm's strategic direction
  • Regularly engage in vendor partner relationships of significant size, impact and criticality to the client and branch experience.
  • Ensure that marketing and change management support is effective, aligned with key firm messages, and compliant. Assist in the design of efficient and effective ongoing processes and controls.
  • Ensure that client and branch team service support is effective and resolve issues as needed
  • Collaborate with internal and external stakeholders to integrate banking solutions and tools into existing client and branch systems, creating an efficient and frictionless experience for clients and branch teams
  • Resolve issues as escalated. Determine root cause and apply systems thinking to prevent future occurrences.
  • Identify root cause and offer efficient, effective, and innovative solutions to challenges.
  • Regularly interface with product partners and peer contacts (Eg. product managers, sales support coordinators, and operational managers)
  • Serve as a subject matter expert for the firm's banking product lineup. Includes broad and some advanced knowledge of multiple products, features, benefits, pricing, etc. and their relative positioning in the marketplace.
  • Participate in or lead certain additional responsibilities specific to the team or area (Eg. training, product partner coordination)
  • Participate in broad division, firm, or industry initiatives and events as needed to represent the banking strategy alignment with firm strategy (Eg. cross-divisional projects, internal committees, product partner events, regional events, industry groups, etc.)
    • 5+ years of product management required.
    • Financial services experience, Consulting, or Client Experience Strategy, preferred
    • Vendor management experience ideal, but not required
    • Series 7, 66 required within 12 months of hire
    • Bachelor's degree required; progress toward advanced degree or relevant industry designation(s) ideal but not required
      Functional Knowledge:
      • Broad and some advanced knowledge of product development lifecycle
      • Strong critical thinking, analytical skills, and technical aptitude
      • Strong problem-solving capabilities
      • Highly collaborative with a client-first service approach
      • Solid written, verbal and presentation skills
      • Intermediate proficiency with systems and tools such as MS Office
        Span of Influence:
        The span of influence in this position is medium to high. Regularly interface with associates in Product, Compliance, Finance, Legal, Operations, Service, and Change Management.
        • 100 Best Workplaces for Millennials in 2022, published Fortune July 2022, Great Places to Work - data as of March 2022. Compensation provided for using, not obtaining, the rating.
          • Edward Jones was recognized as one of the Best Workplaces for Millennials by Great Places to Work - and Fortune - magazine. The privately held firm ranked No. 2 overall, in its fourth appearance on the list.2022 Fortune Best Workplaces for Women, published September 2022, research by Great Places to Work -, data as of August 2021. Compensation provided for using, not obtaining, the rating.
            Edward Jones has been named to the 2022 Best Workplaces for Women list by Great Places to Work - and Fortune - magazine, ranking No. 45.2022 Fortune's 100 Best Companies to Work For, published April 2022, research by Great Place to Work -, data as of August 2021. Compensation provided for using, not obtaining, the rating.
            For the 23rd time, Edward Jones has earned a spot on the Fortune 100 Best Companies to Work For - ranking by Great Places to Work - and Fortune - magazine. Edward Jones ranked No. 35 on the prestigious 2022 list.2022 Best Places to Work For LGBTQ+ Equality, Great Place to Work - in partnership with Human Rights Campaign Foundation, published Equity Magazine January 2022, data as of July 2021. Compensation provided for using, not obtaining, the rating.
            Edward Jones scored 100 percent on the Human Rights Campaign Foundation's 2022 Corporate Equality Index (CEI) the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. The ranking designated Jones as one of the best places to work for LGBTQ+Equality.Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
            Salary: $90628 - $154313
            Category: Headquarters

Keywords: EDWARD JONES, Springfield , Product Manager - Banking Strategy, Executive , Fairview Heights, Illinois

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