Incident Response Manager
Company: Teleperformance USA
Location: Springfield
Posted on: January 25, 2023
Job Description:
Overview:Manage and conduct investigations related to
compliance, privacy, fraud and other security incidents; work with
clients, local teams and C-level management to identify remedial
actions; prepare and deliver incident summaries & trend analysis to
the Global Compliance and Security Council. Prepare final incident
reports for clients and comprehensive incident analysis reports for
board meetings.Responsibilities:
- Drive and direct the incident response process for the North
America region, and elsewhere as required.
- Collaborate with client security teams to investigate
incidents.
- Assist with preparation of quarterly analysis, regional and
global scorecards, on incidents to the Global Compliance and
Security Council and Board Meetings.
- Produce ad hoc reports, as required by senior management.
- Lead investigations in collaboration with Operations, Human
Resources, Legal, and IT/Information Security personnel. Drive
these investigations to completion including full documentation and
reporting.
- Draft Incident reports for clients, as necessary.
- Provide incident response perspective to policy exception
requests.
- Champion the incident response process and requirements and
drive adoption within the subsidiaries.
- Collaborate with site, and senior (C-Level) Teleperformance
management to determine corrective actions.
- Develop interviews and provide advice related to the substance
of interviews.
- Deliver value-added internal and client incident response
reports.Qualifications:
- Experience in fraud investigation and/or compliance management
is preferred
- Strong analytical skills and the ability to drive change
- Experience supporting operations with greater than 500
staff
- Excellent oral and written communication skills, as well as
outstanding interpersonal skills
- Strong presentation skills using PowerPoint
- Strong investigative skills related to interviewing, data
collection, case development and synthesis.
- Strong written and verbal communication skills, with a focus of
building positive relationships and influence within diverse
groups.
- Degree in business administration, law, computer science or
related field is preferred.TRAVEL
- Travel among domestic call centers may be required.
- International travel may be required.
- Total travel is likely to be 5-15%
Keywords: Teleperformance USA, Springfield , Incident Response Manager, Executive , Springfield, Illinois
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