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Lead Product Manager

Company: SPECTRUM
Location: Maryland Heights
Posted on: November 26, 2022

Job Description:

JOB SUMMARY

Responsible for the product lifecycle and development initiatives for our Charter services and applications. Designs complex, cross-functional requirements to meet evolving customer needs and business opportunities. Involved in leading innovative solutions to deliver an industry leading customer experience.



MAJOR DUTIES AND RESPONSIBILITIES



* Actively and consistently supports all efforts to simplify and enhance the customer experience.

* Understands digital best practices in accessibility, usability, requirement writing, agile development, software product management, web analytics and product lifecycle management.

* Brings proven knowledge of industry best practices in product development and translates appropriate steps for unique organization and market position.

* Diagnoses complex issues and evaluates, recommends, and executes the best resolution.

* Shapes the direction of Charter's product set and advocates for excellence in all areas.

* Evaluates proposed features and enhancements from the perspective of the digital user experience and makes decisions in the best interest of the consumer.

* Responsible for the development and communication of product strategies dependent on new services/features to drive financial results.

* Builds relationships with key stakeholders in product, marketing and customer operations to implement strategy.

* Provides a data-centric perspective, using data as the driver and influencer of priority and measurements of success

* REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge



* Ability to read, write, speak and understand English

* Ability to adapt to a new environment and make an impact quickly

* Ability to manage and foster change

* Ability to influence large, cross-functional teams in order to achieve business goals and results

* Ability to listen to multiple points of view and synthesize against goals for recommendations

* Ability to plan, prioritize and organize effectively and independently

* Ability to drive multiple projects and tasks

* Ability to make decisions and solve problems while working under pressure

* Ability to show judgment and initiative and to accomplish job duties

* Ability to strategize solutions based on data analysis

* In-depth foundation in Word, Excel, PowerPoint

* In-depth knowledge of digital SDLC tools such as JIRA

* Demonstrates strong business sense and sense of urgency to achieve business results



Required Education

Bachelor's Degree or relevant experience



Required Related Work Experience and Number of Years

Product development/management - 5+



PREFERRED QUALIFICATIONS

Preferred Related Work Experience and Number of Years

Telecom experience



WORKING CONDITIONS

Office environment



EOE

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability MPD382 327778 327778BR

Keywords: SPECTRUM, Springfield , Lead Product Manager, Executive , Maryland Heights, Illinois

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