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Senior Product Delivery Manager-CRM

Company: EDWARD JONES
Location: Waverly
Posted on: November 26, 2022

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.As a Senior Product Delivery Manager, you will be ultimately responsible for the success, execution, and quality of multiple Information Systems (IS) digital product delivery teams. This role will have significant strategy and creative thought leadership responsibility in a matrixed team structure and environment. This role is for implementing Edward Jones Wealth Management (EJWM) Branch Systems especially Client Relationship Management platforms for Wealth Management.

Sr. PDMs are people leaders of Product Delivery Managers (PDMs) who lead the engineering individuals on our product teams. Sr. PDMs are therefore ultimately responsible for the outcomes of multiple durable product teams focused on digital platforms and experiences. Sr. PDMs also directly lead some cross team supporting roles, such as Solution Architects and Site Reliability Engineers (SREs).

In the product delivery management portion of the role, this leader will be responsible for:
Continual strategy setting and evaluation of delivery team structure in alignment with firm need
Building strong partnerships and relationships with leaders in Products, QA, UX, PMO, Shared Technology Service, and Enterprise Architecture as well as cross dependent products
Removing obstacles, ensuring proper investments of resources and focus, and coordinating resources to continually reducing cycle times, increasing predictability, and increasing quality
Improving usability scores by driving improvement of all things related to the software lifecycle for their teams
Setting product team success measures to deliver the right value the right way to our clients
Oversight of product technology roadmaps to ensure proper use of architectural standards and best practices in the team's deliverables as well as reducing technical debt
Deep understanding of the product team's systems, processes, priorities, and technologies while representing these aspects to all levels of IS leadership
Minimizing key-person dependencies and knowledge silos across product teams
Ensure PDMs are following division process and balancing risks appropriately (e.g. compliance, change management, information security, etc.)
Achieving Service Level Objectives for their product
In the people leadership portion of this role, this leader will be responsible for:

  • Coaching and mentoring of Product Delivery Managers, Architects, and SREs through observation and timely feedback
  • Identification of key team positions and develop ready-now leaders and successors
  • Must be able to establish and maintain effective relationships with vendors while aligning to the firm's objectives
  • Using agile product development principles and values, ensuring continued growth and execution in these areas.
  • Excellent written and oral communication skills, should be able to communicate at all levels of the organization, lead discussions and drive decisions
  • Excellent presentation skills. Should be able to cater to a wide variety of audience during ongoing meetings, status updates, stakeholder presentations etc.
    • Minimum of 10 years of experience directly related to the design and delivery of Information technology solutions for buy - side / sell - side financial firms.
    • At least 5 years in a leadership role (mentoring associates and leaders, leading engineers, analysts, project leaders, etc.) is preferred
    • Experience with leading vendor-based implementations and integrations requiring custom development.
    • Practical understanding of agile product development principles and values, ideally worked in an Agile development environment
    • Bachelor's degree and/or equivalent work experience.Preferred qualifications:
      • Well versed or prior experience with CRM systems is a plus.
      • Experience building out solutions that support real-time, high-volume systems in a complex computing environment with Financial Services business is preferred.
        • 100 Best Workplaces for Millennials in 2022, published Fortune July 2022, Great Places to Work - data as of March 2022. Compensation provided for using, not obtaining, the rating.
          • Edward Jones was recognized as one of the Best Workplaces for Millennials by Great Places to Work - and Fortune - magazine. The privately held firm ranked No. 2 overall, in its fourth appearance on the list.2022 Fortune Best Workplaces for Women, published September 2022, research by Great Places to Work -, data as of August 2021. Compensation provided for using, not obtaining, the rating.
            Edward Jones has been named to the 2022 Best Workplaces for Women list by Great Places to Work - and Fortune - magazine, ranking No. 45.2022 Fortune's 100 Best Companies to Work For, published April 2022, research by Great Place to Work -, data as of August 2021. Compensation provided for using, not obtaining, the rating.
            For the 23rd time, Edward Jones has earned a spot on the Fortune 100 Best Companies to Work For - ranking by Great Places to Work - and Fortune - magazine. Edward Jones ranked No. 35 on the prestigious 2022 list.2022 Best Places to Work For LGBTQ+ Equality, Great Place to Work - in partnership with Human Rights Campaign Foundation, published Equity Magazine January 2022, data as of July 2021. Compensation provided for using, not obtaining, the rating.
            Edward Jones scored 100 percent on the Human Rights Campaign Foundation's 2022 Corporate Equality Index (CEI) the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. The ranking designated Jones as one of the best places to work for LGBTQ+Equality.Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
            Salary: $128299 - $218456
            Category: Headquarters

Keywords: EDWARD JONES, Springfield , Senior Product Delivery Manager-CRM, Executive , Waverly, Illinois

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