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Manager, Software Quality Assurance

Location: Maryland Heights
Posted on: September 25, 2022

Job Description:

Responsible for managing, developing and executing formal test plans to ensure the delivery of quality software applications. Involved in test planning, writing test cases/scripts, test case automation and test execution. Works on projects of basic to moderate complexity within one or more development environments. Works on multiple programs/systems as team manager. Provides status, metrics, and recommendations to leadership team in all aspects of QA testing and delivery.

Actively and consistently supports all efforts to simplify and enhance the customer experience
Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals
Recommends changes to policies and establishes procedures that affect immediate organization
Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of
factors, including an understanding of current business trends
Follows processes and operational policies in selecting methods and techniques for obtaining solutions
Acts as advisor to subordinates to meet schedules and/or resolve technical problems
Develops and administers schedules, performance requirements; may have budget responsibilities
Defines and tracks quality assurance metrics such as defects, defect counts, test results and test status
Collects and analyzes data for software process evaluation and improvements and integrates them into business processes to address the business needs
Documents all problems and assists in their resolution
Delivers quality process training to technical staff and acts as an internal quality consultant to advise or influence business or technical partners
Performs quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followed

Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to work independently
Ability to supervise and motivate others
Ability to communicate orally and in writing in a clear, straightforward and professional manner
Ability to handle multiple projects and tasks and meet deadlines
Ability to make decisions and work collaboratively with others to solve problems
Ability to prioritize and organize effectively
Knowledge of Microsoft Office applications
Ability to analyze and interpret data
Ability to effectively present information to management
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Knowledge of telecommunications industry preferred
Strong communicator (written and verbal)
Ability to focus on deadlines and deliverables
Self starter, self motivated, driven individual
Exposure to test automation tools
Ability to analyze and assist in resolving defects
Ability to work well with shifting priorities
Ability to work with cross-functional team of internal and external resources located onshore and offshore
Analytical and problem solving skills
Understanding of quality assurance process, tools and methodologies
Knowledge of HP Test Tool Suite or other testing tools
Keen attention to detail
Understanding of software development life cycle (SDLC)
Proficient in Microsoft Office applications (Word, Excel, Outlook)
Display professional, positive, and approachable attitude/demeanor and discretion

Required Education
BA/BS in Information Technology, Computer Science, or related field or equivalent work experience

Required Related Work Experience and Number of Years
Management experience - 2
System development, business/systems analysis, testing, and/or business experience - 5

Preferred Skills/Abilities and Knowledge
Preferred Education
Preferred Related Work Experience and Number of Years
Management or leadership experience - 2+

Office environment

Physical Requirements
Mental Requirements

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability TQABR

Keywords: SPECTRUM, Springfield , Manager, Software Quality Assurance, Executive , Maryland Heights, Illinois

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