SpringfieldILRecruiter Since 2001
the smart solution for Springfield jobs

Senior Manager

Company: HCL Technologies
Location: Madison
Posted on: January 16, 2022

Job Description:

Job Description (Posting).EUC SDM / BABasic Qualifications: --- Participates in the development of functional business requirements and helps users assess relative priorities for both business process and technology solutions.--- Understands business processes and priorities. Evaluates alternative business process and technology solutions, and participates in making technology recommendations to enhance business operations.--- Develops business and system requirements, functional designs, process flows, and test plans.--- Conducts system testing and facilitates user acceptance testing.--- Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups.--- Develops working knowledge of the client s industry and uses this information to support continuous improvement initiatives.--- Interfaces with the application development team to validate test results for new applications verifying that they meet the requirements of their business group.--- Strong Onsite/offshore communication management and coordination skills, ability to conduct quarterly/semi-annual reviews by self. --- Adherent to the Incident management process, guiding team in problem analysis, communication management, crisis management, and emergency fixes etc.--- Conducting Team Action Meetings, Weekly team meetings and review deliverables--- Strong Understanding of Service Deliverable SLAs and ability to recommend any changes to the customer or abilities to drive the team on achieving the same.--- SLA Measurement, Reporting & Adherence - 5 Nines--- Strong Capabilities on Handling deliverables responsibility.--- Vision & Goal Setting abilities with Orientation on details to achieving the same.--- Mentoring Team as per project needs on Technical tools, Operational Processes & Procedures.--- Identifying improvement areas & implementing measures to maximize customer satisfaction levels.--- Defining new process and procedure for operations.--- Periodic evolution of SLA metrics and Audits--- Budgeting & P&L Experience - Managing Capex & Opex.--- Strong Process knowledge ITIL V-3, along with experience in certification of IT & Security certifications like ISO 20 / 27 K Certifications etc. --- 3rd Party Vendor Management & Contract Negotiation Skills & Experience.--- Ensure and develop relationship with customers, stakeholders with high satisfaction level--- Liaison between business leaders and senior management to drive program/ projects budget at strategic level--- Review project portfolio and contents periodically and assess for linkage, support, and contribution to major goals and strategies--- Working with the client and operations teams to identify and manage service improvement activities--- Removing all obstacles to customer satisfaction and / or financial performanceSkills and Abilities --- The EUC manager profile will be a senior profile will need to manage end to end deskside infrastructure service delivery.--- Ability to interact with CIO / Infrastructure director--- Understanding of ITIL framework --- Preferably 12+ years plus of Industry experience with managing a team of over 100 resources.--- Atleast 10+ years of EUC experience--- Strong Leadership, People & Customer relationship skills and drive to push things within and outside the system.--- Strong hold on Financial planning and P&LEducation / Expertise --- BS degree in Computer Science, Engineering or Information Technology or equivalent. --- Minimum of 5 years of experience in a manager role supporting End Users / Customer--- Demonstrated success with unit-based application planning and development, project management and policy development. --- Excellent analytical, planning, project management, problem-solving, negotiation and organizational skills. --- Excellent knowledge of product life cycle, tools, processeQualificationB-Tech, MBANo. of Positions1Skill (Primary)PMO-Service Line Manager-Service Line Manager Employee GroupBusiness Line FT CityMadisonEntityINFRAAuto req ID950180BRExpected Date of Closure01-Nov-2021Location: Illinois Experience: 4.5-8 Years Country: USA

Keywords: HCL Technologies, Springfield , Senior Manager, Executive , Madison, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Springfield RSS job feeds