Senior Manager

Company: HCL Technologies
Location: Madison
Posted on: January 16, 2022

Job Description:

Job Description (Posting).EUC SDM / BABasic Qualifications: --- Participates in the development of functional business requirements and helps users assess relative priorities for both business process and technology solutions.--- Understands business processes and priorities. Evaluates alternative business process and technology solutions, and participates in making technology recommendations to enhance business operations.--- Develops business and system requirements, functional designs, process flows, and test plans.--- Conducts system testing and facilitates user acceptance testing.--- Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups.--- Develops working knowledge of the client s industry and uses this information to support continuous improvement initiatives.--- Interfaces with the application development team to validate test results for new applications verifying that they meet the requirements of their business group.--- Strong Onsite/offshore communication management and coordination skills, ability to conduct quarterly/semi-annual reviews by self. --- Adherent to the Incident management process, guiding team in problem analysis, communication management, crisis management, and emergency fixes etc.--- Conducting Team Action Meetings, Weekly team meetings and review deliverables--- Strong Understanding of Service Deliverable SLAs and ability to recommend any changes to the customer or abilities to drive the team on achieving the same.--- SLA Measurement, Reporting & Adherence - 5 Nines--- Strong Capabilities on Handling deliverables responsibility.--- Vision & Goal Setting abilities with Orientation on details to achieving the same.--- Mentoring Team as per project needs on Technical tools, Operational Processes & Procedures.--- Identifying improvement areas & implementing measures to maximize customer satisfaction levels.--- Defining new process and procedure for operations.--- Periodic evolution of SLA metrics and Audits--- Budgeting & P&L Experience - Managing Capex & Opex.--- Strong Process knowledge ITIL V-3, along with experience in certification of IT & Security certifications like ISO 20 / 27 K Certifications etc. --- 3rd Party Vendor Management & Contract Negotiation Skills & Experience.--- Ensure and develop relationship with customers, stakeholders with high satisfaction level--- Liaison between business leaders and senior management to drive program/ projects budget at strategic level--- Review project portfolio and contents periodically and assess for linkage, support, and contribution to major goals and strategies--- Working with the client and operations teams to identify and manage service improvement activities--- Removing all obstacles to customer satisfaction and / or financial performanceSkills and Abilities --- The EUC manager profile will be a senior profile will need to manage end to end deskside infrastructure service delivery.--- Ability to interact with CIO / Infrastructure director--- Understanding of ITIL framework --- Preferably 12+ years plus of Industry experience with managing a team of over 100 resources.--- Atleast 10+ years of EUC experience--- Strong Leadership, People & Customer relationship skills and drive to push things within and outside the system.--- Strong hold on Financial planning and P&LEducation / Expertise --- BS degree in Computer Science, Engineering or Information Technology or equivalent. --- Minimum of 5 years of experience in a manager role supporting End Users / Customer--- Demonstrated success with unit-based application planning and development, project management and policy development. --- Excellent analytical, planning, project management, problem-solving, negotiation and organizational skills. --- Excellent knowledge of product life cycle, tools, processeQualificationB-Tech, MBANo. of Positions1Skill (Primary)PMO-Service Line Manager-Service Line Manager Employee GroupBusiness Line FT CityMadisonEntityINFRAAuto req ID950180BRExpected Date of Closure01-Nov-2021Location: Illinois Experience: 4.5-8 Years Country: USA

Keywords: HCL Technologies, Springfield , Senior Manager, Executive , Madison, Illinois