Manager, Billing Operations
Location: Maryland Heights
Posted on: January 16, 2022
Responsible for driving process innovation by modeling,
documenting, analyzing and overseeing the implementation of process
improvements for the Billing system. The Billing Operations Manager
is responsible for examining existing Billing processes, evaluating
them within the context of organizational goals, and proposing
changes or enhancements to help achieve standardization throughout
the organization. Supports the Dir, Billing Operations in managing
the coordination of business process improvements to enhance
billing users experience, improve productivity, decrease errors,
increase efficiency and reduce business risks related to business
operation integration. Identifies opportunities to automate
business processes and partners with other departments to create
documentation and tools to assist in transition.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience
Participate with Billing Operation teams to support the continuous
improvement and ongoing operations of the Billing System for
Leverage relationships resulting from partnering with both
residential and commercial businesses to assist in the
implementation of defined billing systems enhancements.
Perform the implementation of necessary processes that seek to
guarantee the integrity of all billing data, system availability,
system functionality and audit compliance.
Work with billing vendors to implement the billing roadmap to
support new lines of business, products and campaigns, at the
direction of the billing system director.
Actively involved in key initiatives and cross-functional
collaboration that will ensure the most effective implementation of
leadership decisions and prompt resolution of business issues.
Utilizes partnerships with Customer Care teams at the enterprise
levels to execute strategic business plans, operational goals and
performance metrics as established by the director of this
Participates in the implementation of billing system
standardization and simplification components while meeting both
short and long term functionality and performance requirements.
Maintain the quality and effectiveness of the billing process and
Effectively handles day-to-day inter and intra team relationships
to ensure that a diverse array of tasks (that involve periodic
contacts with other teams to complete) can be performed
Play a key role in ensuring integrity of the billing system.
Create reports and provide evidence relating for compliance
Ability to work under minimal direction with broadly stated goals
to quickly identify analyze and resolve a wide range of issues.
Communicates issues noted to the manager.
Motivated self-starter, this individual should have a natural
curiosity for technological developments and tools that could
improve current functionality and achieve CSG team goals. If
opportunities are found, notifies manager of CSG Billing
Respond to Billing System Audit findings and implement remediation
plans as directed
Participates in, and contribute to a culture of inclusion that
encourages teamwork, collaboration and peer support, ensuring
respect and support of all types of individuals.
Perform other duties as requested or assigned by management.
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Expert level knowledge of CSG/ICOMS Billing system products and
services, including system settings and configuration
Ability to identify complex problems and review related information
to develop and evaluate options and implement solutions.
Ability to facilitate cross-functional communications among
Ability to make decisions and solve problems while working under
Ability to contribute to multiple projects at one time.
Ability to use logic and reasoning to identify the strengths and
weaknesses of alternative solutions, conclusions or approaches to
Knowledge of personal computer and software application skills
(i.e. Word processing, spreadsheet, Visio, Project, etc.)
Proven ability to lead a team of professionals.
Ability to communicate effectively with both technical and
Highly self-motivated and self-directed
Ability to effectively prioritize and execute tasks in a high
Extensive experience working in a team-oriented, collaborative
Bachelor's degree in IT or related field is preferred from
four-year college or university; or equivalent training, education
Related Work Experience
2+ years of Prior Leadership Experience
2+ years of Demonstrated project management experience
3+ years of Business process management experience
5+ years of Technical Billing System platform
Skills/Abilities and Knowledge
Knowledge of cable television industry
Travel Required - 25%
Charter Communications is an Equal Opportunity Employer -
CBI505 300202 300202BR
Keywords: SPECTRUM, Springfield , Manager, Billing Operations, Executive , Maryland Heights, Illinois
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