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Sr. Patient Relations Manager

Company: Oak Street Health Inc.
Location: East Saint Louis
Posted on: November 22, 2021

Job Description:

Company: Oak Street Health Title: Senior Patient Relations Manager Location: Various, Louisiana Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients' communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be. For more information, visit www.oakstreethealth.com. Role Description: The Senior Patient Relations Manager role is an exciting advancement opportunity for those who have demonstrated mastery of the PRM role. A Senior PRM supports a region of multiple clinics and acts as a subject matter expert on patient resource topics to others in the region. Success requires high levels of flexibility, customer service and problem solving. Core Responsibilities: * Serving as a subject matter expert on Medicare, insurance, and benefits while supporting our staff so that they can support patients * Participating in Outreach events focused on using conversations about resources as a way to introduce Oak Street (approx. 20-50% of time) * Filling in for PRMs out of the office * Providing additional PRM support in busy locations, as needed * Providing coaching to PRMs on how to deal with objections and navigate complex patient interactions * Ensuring that all PRMs, in the region, understand and execute core PRM duties, such as: * Managing the "Welcome" and orientation process for new Oak Street Health patients * Assisting patients with Medicare / Medicaid / Managed Care questions and topic * Serving as clinic expert on insurance topics * Assisting patients in navigating the healthcare system and helping patients resolve medical bills inside and outside of Oak Street Health * Delivering an outstanding patient experience at every turn * Assisting patients with applying for public benefits, such as Public Aid, free phones, and Extra Help for prescription drugs * Creating and maintaining community relationships, including the management of a "Community Resources" database to help meet the needs of our patients * Supporting Regional VP in growing and improving the operations of the region What are we looking for? We're looking for motivated professionals with: * A demonstrated track record of high performance in the Member Relations Manager role, or an analogous role * A problem-solving orientation and a flexible and positive attitude * Experience helping patients navigate the health care system, especially related to Medicare and Managed Care * Familiarity with relevant patient population * Proficient PC skills * Bachelor's degree preferred, or equivalent education and work experience * US work authorization * Someone who embodies being "Oaky". What does being "Oaky" look like? * Radiating positive energy * Assuming good intentions * Creating an unmatched patient experience * Driving clinical excellence * Taking ownership and delivering results * Being scrappy Why Oak Street? Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as: * Collaborative and energetic culture * Fast-paced and innovative environment * Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.

Keywords: Oak Street Health Inc., Springfield , Sr. Patient Relations Manager, Executive , East Saint Louis, Illinois

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