Company: International Eyecare Center-Quincy
Posted on: November 22, 2021
About the role
Assistant Managers supports the Practice Managers in overseeing all
day-to-day store operations. They supervise all practice employees,
ensuring AEG policies and procedures are followed, standards are
enforced, and all patients' needs are met. An Assistant Manager
works on the sales floor and assists the Opticians with sales and
troubleshooting, and helps resolve customer service issues.
Duties & Responsibilities
Resolves customer service issues/complaints regarding products
and/or services; issues refund to patients; Signs off on spectacle
Monitors patient flow (appointments and walk-ins), ensuring on-time
practice performance. Helps move patients though without
disruptions, communicates with the Technicians regarding schedule,
and checks in on patients in the lobby.
Monitors associates break times, ensuring everyone receives breaks
as required by law and company policy.
Participates in interviewing and selection of new practice
Participates in employee disciplinary actions if necessary.
Documents any employee relations issues, escalates to Practice
Manager or HR as appropriate.
Resolves conflict between associates, escalates to Practice Manager
or HR as appropriate.
Together with Practice Manager, organized and leads staff
Provides ongoing feedback to employees.
Facilitates training for new team members.
Demonstrates cost awareness and makes suggestions on improving
Monitors associates opening and closing duties, ensuring store is
clean, organized, and well-stocked.
Once a year, or as necessary, participates in store inventory.
Other duties as assigned by the Practice Manager.
Keywords: International Eyecare Center-Quincy, Springfield , Assistant Manager, Executive , Quincy, Illinois
Didn't find what you're looking for? Search again!