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Quality Assurance Director

Company: Save-A-Lot, Ltd.
Location: Saint Ann
Posted on: April 10, 2021

Job Description:

Address: The Crossings at Northwest - Building 400 City: St.Ann State: MO Category: Requisition Number: 6111 Description Purpose Responsible to provide company-wide leadership and direction for quality assurance/quality control of exclusive brand products including vendors, products, packaging, manufacturing, and cold chain. Sets strategy and drives process efficiency for best in class product testing. The Director interfaces, advises, and supports both HQ and Distribution Center based operations with any quality or regulatory practices. Manages and advises regulatory staff with any labeling or regulatory issues. Supports and represents the company with government agencies, vendors, and customers. Also, directs Customer Service/Consumer Affairs on complaints or technical questions. Responsibilities

  • Develop and lead all aspects of the Quality Assurance Product Inspection Process and teams based in the Distribution Centers and at HQ
  • Provide leadership for quality programs, systems, product audits, and supplier audits across the company
  • Oversees cross functional product specification definition and maintenance
  • Balances the collection of data from both a scientific method and consumer minded approach
  • Works with vendors to ensure food scheme documentation is maintained and CAPs are implemented, ensuring a safe and continuous supply of exclusive brand products.
  • Owns the internal product review process and schedule
  • Escalates poor product performance to the merchandising group for immediate action
  • Collaborates with merchandising teams on product and supplier development on an ongoing basis
  • Responsible for the integrity of product evaluation processes against established targets (i.e. product specifications, competition, National Brands, product development targets), and stay current of new developments/techniques in the area of product evaluation that can be applied to internal processes
  • Reviews and analyzes product monitoring, Distribution Center monitoring, category reviews, etc. to correspond with manufacturer audit schedules and results
  • Supports product preparation and technical support for Category and Executive level product reviews
  • Leverage customer feedback trends and analysis, and schedule monitoring events as necessary to assist with product quality investigations/resolutions
  • Address, investigate, resolve, document and implement proposed CAP regarding Customer Complaints
  • Own the market withdraw and recall process to ensure effective communication and appropriate action are effectively administered throughout the network with an extreme focus on safety
  • Provides feedback to Label Design on product information
  • Leads, coaches, and develops a dynamic team of product evaluators and sensory specialists
  • Supports and leads business initiatives that support Quality Assurance-- About You
    • Bachelor's Degree required with minimum 5-7 years of experience in quality assurance/food safety roles within the food & beverage industry, with increasing responsibility
    • Ability to interpret product specifications, technical specifications, and determine appropriate technical data
    • Ability to approach sensory testing from an objective, scientific perspective while balancing a subjective consumer-based mindset, improving speed to market
    • Comfortable developing and enforcing SOPs, methods, and established policies across all levels of the organization
    • Possess basic laboratory technique skills and good dexterity level using kitchen appliances and utensils
    • Possess excellent critical thinking and communication skills, both verbal and written with the proven ability to work successfully across all areas of the company
    • Must have strong Project Management skills and experience; ability to multi-task, and follow up Physical Requirements
      • Ability to travel up to -10% of the time, which may include weekends and evenings, as needed
      • Most work is performed in a temperature-controlled environment
      • Incumbent may sit for long periods of time at a desk or computer terminal
      • Incumbent may use calculators, keyboards, telephone and other office equipment in the course of a normal workday
      • Stooping, bending, twisting and reaching may be required in completion of job duties The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and /or location. U. S. Patents 7,080,057; 7,310,626; 7,558,767; 7,562,059; 7,472,097; 7,606,778; 8,086,558 and 8,046,251.

Keywords: Save-A-Lot, Ltd., Springfield , Quality Assurance Director, Executive , Saint Ann, Illinois

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