Loan Servicing Manager

Company: Town And Country Bank
Location: Springfield
Posted on: October 14, 2020

Job Description:

Town and Country Bank is seeking a Loan Servicing Manager to manage the day-to-day activities and projects of the department to support Town & Country Bank culture. The Loan Servicing Manager leads the loan servicing and default servicing teams to deliver exceptional service.ABOUT US:At Town and Country our mission is to empower the financial well-being of our communities, one person at a time.The culture at Town and Country is built on our shared core values - Teamwork, Achievement, Passion and Positive Thinking. Teamwork means we work together to achieve a common purpose. Achievement means we are results-oriented and achieve success by reaching and exceeding our goals. Positive thinking means we exhibit a positive attitude and strive to maintain an upbeat and fun work environment. Passion means we love what we do and understand the importance of our role in relation to the direction and purpose of the organization. We hire, review, reward, and recognize our teammates based on these characteristics, so it's important that you share these values in order to be part of our team.CORE ACCOUNTABILITIES:* Loan Serving* Default Servicing* Deposit Collections and RecoveriesESSENTIAL FUNCTIONS AND DUTIES:* Manages the selection, placement, performance, development, promotion, and termination of Servicing Representatives.* Determines work procedures, prepares work schedules and expedites workflow.* Monitors productivity of Service Representatives and generates reports.* Monitors department activity to identify trends that would affect service quality.* Develops, maintains and monitors control processes and procedures to minimize the risk of loss to the company.* Answers questions and recommends corrective actions to address complaints.* Learns, demonstrates and promotes the Town and Country Bank brand promise of creating connections with internal and external customers.* Takes personal initiative and is a positive example for others to emulate.* Ability to demonstrate compliance with all bank regulations for assigned job function and apply to designated job responsibilities.QUALIFICATIONS:* 5-7 years in mortgage loan servicing with knowledge of FNMA servicing.* Minimum 3 years' experience in management.* Knowledge of state and federal banking regulations.* Well developed verbal, written and interpersonal skills.* Strong leadership skills.* Proficient in Microsoft office applications and banking systems.* Accurate, good organizational and time management skills.* Contributes to building a positive team environment.EDUCATION:* Bachelor's degree or equivalent banking experience.

Keywords: Town And Country Bank, Springfield , Loan Servicing Manager, Executive , Springfield, Illinois