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IT Support Engineer

Company: Leeward Jobs - GFI Digital
Location: Maryland Heights
Posted on: January 16, 2022

Job Description:

IT Support Engineer-GFI DigitalJob DescriptionThe Support Engineer provides a high level of customer service through implementing, maintaining, resolving technical issues, supporting and optimizing all customer workstation and server hardware, software and network equipment and connectivity. Must be customer service orientated, have effective verbal and communication and provide proactive work on behalf of our clients.Serve as first point of contact from customers seeking technical assistance over the phone and ticketing system.Perform remote troubleshooting (I.E. Password Resets, New User/Workstation Setups, Desktop Issues)Ability to effectively prioritize and execute tasks in a high-pressure environmentWindows workstations and serversAnti-virus/malware software and remediationEmail systems and SPAM filteringNetwork switches, firewalls and access pointsBackup systems and data recoveryAdminister and maintain end user accounts, permissions and access rightsProvide third party vendor management assistanceProduce accurate documentation related to client environments and issue resolutionEnsure that Service Level Agreements are met for all customersSetup, deploy and replace Windows desktops and laptopsSetup and install Windows operating systems, Microsoft Office Suite, and other Windows applicationsStrong documentation skillsKeen attention to detailAbility to absorb and retain information quicklyHighly self-motivatedInstall network equipment such as switches, firewalls and/or wireless access pointsWork with a m

Keywords: Leeward Jobs - GFI Digital, Springfield , IT Support Engineer, Engineering , Maryland Heights, Illinois

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