Customer Service Representative

Company: Swoon Staffing
Location: Peoria
Posted on: January 14, 2026

Job Description:

Job Description Job Description 12 month contract for a CSR role with a leading client in Peoria, IL area. APPLY NOW! Title: Customer Service Representative- we have multiple openings- one day, one night Location: Peoria, IL Workplace type: 100% onsite (M-F, 40 hour work week) Type: Contract Pay: $17.50/hr w2-no flex IV type: 1 round panel IV Length: 12 months- possibility to extend contract Screenings: no tech, full panel drug and background once hired optional benefits Must haves: possibly flex with nightshift work Years of experience: 1-2 years Degree requirement: HS diploma/GED min Computer skills: Browsing and interface control. Typing skills. Previous experience with computer applications, such as Microsoft Office 365 products, Microsoft Teams and basic language platforms. (Desired) Multilingual. Disqualifiers/Red Flags/Overqualifications : Who cannot work on a night shift schedule; looking for remote work; can’t go for an onsite interview Soft Skills (Required) Teamwork and good attitude. Verbal communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one’s time. Ability to accurately document and record customer/client information. Ability to work as a team, communicate effectively, be heard, be clear. Ability to multitask in regard to speaking and typing. Bilingual or Multilingual skills are a plus but not required. Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. • Refer unresolved customer grievances to designated departments for further investigation. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Skills: • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. • Ability to work independently and manage one’s time. • Ability to accurately document and record customer/client information. • Previous experience with computer applications, such as Microsoft Word and Company Description • Come get Swoon’d \t• Swoon handles the staffing needs of over 80 Fortune 500 clients. \t• We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row. \t• Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020. Company Description • Come get Swoon’d\r\n\t• Swoon handles the staffing needs of over 80 Fortune 500 clients.\r\n\t• We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row.\r\n\t• Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020.

Keywords: Swoon Staffing, Springfield , Customer Service Representative, Customer Service & Call Center , Peoria, Illinois