SpringfieldILRecruiter Since 2001
the smart solution for Springfield jobs

L&D Writer II - Communications

Location: Maryland Heights
Posted on: February 24, 2021

Job Description:

The Communications Writer II is responsible for contributing to the development and publication of timely and accurate content for knowledge content services (quick reference guides, instructions, technical documents, playbooks/manuals) and non-facilitated learning (newsletters, articles, blogs, website content). This position enables the success of internal stakeholders by helping them quickly acquire the knowledge they need to successful perform their assigned roles. The Writer II takes content from a variety different functional groups across Charter to synthesize and produce written content that is simple, easy to understand, and interesting to read.

The Communications Writer II supports other team members and the design teams by providing copy editing and peer reviews of learning interaction content. This position will collaborate with the Learning Experience team to ensure internal standards and design principles are incorporated into the review process for consistency and accuracy. The Writer II performs research within the organization to fact check content accuracy and to provide the most up to date information as well as to fix any grammatical mistakes or potentially libelous material. This position will track changes made and provide a walk through for the team members to understand all changes for future work efforts.

Work with managers, team members and subject matter experts to create written content to design specifications. Maintain notes and audio recordings as necessary to cross reference and maintain content integrity.

Conduct research to obtain factual information and authentic detail. Use photographs, drawings, diagrams, and charts that increase users' understanding of the learning content.

Maintain familiarity and adherence with the design principles, the role responsibilities and defined standards within Customer Operations L&D, in order to have a baseline for all learning assets and ensure consistency for the role(s), thereby increasing potential for re-use and standardization.

Work in a variety of content management systems with an ability to translate content into effective outputs. Utilize technical skills and technologies (online learning platforms) to produce the appropriate outputs with tracking, accuracy, and fast turnaround times.

Peer review, copy edits, and produces content to accuracy standards (e.g., grammar, punctuation, and spelling). Ensures content is written with one-voice across platforms and media. Actively and consistently provide review, editing, and tracking of all training interactions, as a final reviewer of learning content before it goes live.

Gather usability feedback from internal stakeholders/learners to enhance and improve outputs. Proactively identify content for update when new issues or changes arise.

Skills/Abilities and Knowledge

  • Mastery of the English language, writing standards and attention to details
  • The ability to write with a passion for the job capable of both informing and engaging employees in their individual roles
  • Demonstrated portfolio of published content, articles or relevant material
  • Ability to communicate and work collaboratively to extract key information to complete assignments and to understand the design team requirements and specifications
  • Demonstrated ability to prioritize, organize, and deliver against multiple assignments to meet deadlines and fast turnaround times
  • Demonstrated computer proficiency with writing tools (MS Office, digital editing, web search, databases)
  • Ability to work effectively on virtual teams and accommodate time zone differences
  • Ability to show good judgment, take initiative, and make decisions to accomplish job duties
  • Ability to flex and adapt by managing and posting outputs into a variety of content management systems
    Bachelor's degree or equivalent combination of education and experience in English, Communications, Journalism, Public Relations, Advertising, Web Design or related experience/certifications

    Related Work Experience (at least one of the following)
    2+ Years - Journalist/Professional Blogger
    2+ Years - Technical Writer
    2+ Years - Copywriter/Editor
    2+ Years - Public Relations Agent
    2+ Years - Research Assistant

    Skills/Abilities and Knowledge
    • B2B communication experience
    • Society for Technical Communication Certification
    • Kana/Compass or Oracle Knowledge Management experience

      Office environment

      For more information on Spectrum's benefits, please click .

Keywords: SPECTRUM, Springfield , L&D Writer II - Communications, Advertising , Maryland Heights, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Advertising Jobs

Remote Transcript Editors Insurance Audios
Description: This is a remote opportunity. Transcription contractors will transcribe audios from their home office VIQ Solutions is looking to work with individuals who have experience proofreading and correcting (more...)
Company: VIQ Solutions Inc
Location: Savoy
Posted on: 03/5/2021

Sr. Digital Media Sales Representative
Description: Ready to jump start your career in 2021 We are expanding our sales teams and currently hiring for dynamic Senior Digital Media Sales Representatives. You will be a key member of a growing team focused (more...)
Company: Vivial
Location: Saint Louis
Posted on: 03/3/2021

Technical Writer
Description: STRATEGIC STAFFING SOLUTIONS S3 HAS AN OPENING Strategic Staffing Solutions S3 is currently looking for a Technical Writer for an opening with one of our Fortune 500 clients located in St. Louis, (more...)
Company: Strategic Staffing Solutions
Location: Saint Louis
Posted on: 03/5/2021

Media Tech (Week Day)
Description: The primary purpose of this position is to
Company: bioMrieux, Inc.
Location: Saint Louis
Posted on: 03/5/2021

Property & Casualty Commercial Insurance Marketing Professional
Description: We are seeking a Property Casualty Commercial Insurance
Company: Lang Insurance
Location: Saint Charles
Posted on: 03/6/2021

Copy Editing
Description: Industry: Health CareJob Title: Copy EditingDuration:--6 months with extension and permanent placement depending (more...)
Company: Collabera
Location: Saint Louis
Posted on: 03/5/2021

Multimedia Journalist (MMJ)
Description: WCCU is looking for a--Multi-Media Journalist. Your responsibilities as an MMJ will include reporting, shooting and editing news stories, enterprising story ideas, developing contacts, as well as other (more...)
Company: Sinclair Broadcast Group
Location: Champaign
Posted on: 03/3/2021

Digital Content Writer
Description: Adecco is helping out a well known consumer goods company in their search for a Digital Content Writer This is an amazing opportunity to work with digital strategists and come up with a new digital landscape. (more...)
Company: Adecco USA
Location: Saint Louis
Posted on: 03/2/2021

3D Production Artist
Description: Contract ending 03/12/2022 br This role will sit within the Package Design team. This person will be responsible for building CGI packaging and/or products in 3D, photorealistic capacity from scratch. (more...)
Company: Collabera Inc.
Location: Saint Louis
Posted on: 03/3/2021

Marketing Communications Specialist
Description: Marketing Communications SpecialistPay 38hrDuration 18 monthsLocation St Louis 63103 Remote to start, then onsiteConsults with management and business partners on matters of significance regarding (more...)
Company: ettain group
Location: Saint Louis
Posted on: 03/5/2021

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Springfield RSS job feeds