Customer Service Representative

Company: Chubb
Location: O Fallon
Posted on: April 1, 2026

Job Description:

Description · Provide superior customer service to all internal/external business partners · Assume ownership and timeliness in handling agency inquiries and policy change requests in an efficient, accurate and professional manner · Responsible for the issuance of personal insurance new business, endorsements and renewal policies. · Demonstrate the ability to analyze information to make appropriate decisions and solve problems · Maintain basic knowledge of P&C principals and company products while following basic underwriting guidelines · Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries. · Maintain established levels of productivity and quality standards within a fast-paced environment. Process assigned work within the established time frames Qualifications · Strong customer service skills including oral and written communication · Some experience in a customer service environment preferred · Knowledge of customer service principles and practices · Property and Casualty experience is preferred. · Ability to handle multiple priorities within strict time constraints. · Excellent collaboration skills · Possesses the ability to work independently and in a team environment to complete assignments in a timely manner. · Demonstrate commitment to team and departmental goals. · Ability to make informed decisions, achieving the appropriate results. · Excellent data entry skills are required. · Demonstrated knowledge of MS Office systems · Ability to work any shift between the hours of 7am and 8pm EST, M-F based on business need.

Keywords: Chubb, Springfield , Customer Service Representative, Administration, Clerical , O Fallon, Illinois