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Call Center Representative - Customer Service

Location: Earth City
Posted on: February 25, 2021

Job Description:

Adecco is assisting a local client in their search to fill multiple Call Center Representative - Customer Service jobs in Saint Louis, MO. This is a temporary opportunity, possibly temporary to hire. We're looking for friendly people who have a great attitude and love to be on the phones all day! Retail and other customer service experience is a plus! If you meet the qualifications listed below Apply Now!



Responsibilities for this Call Center Representative - Customer Service job include:



• Interact with customers to provide information in response to inquiries about products and services and to handle and resolve issues


• Receive a high volume of inbound calls/inquiries with varying degrees of questions or concerns regarding Workforce Solutions services and automated systems


• Keep record of customer interactions, record details of inquiries, comments, as well as actions taken


• Use computer system to track, gather information, and/or troubleshoot the items raised by the customer


• Achieve productivity standards and goals set by the company while maintaining high level of customer service


• Refer unresolved customer issues to designated customer service department or supervisor for further investigation



Qualifications:



• Retail experience is a plus!


• High School diploma or GED


• Previous experience working in a Customer Service Environment


• Candidate must be able to sit for the majority of their shift


• Excellent verbal and written communication skills


• Ability to organize work duties and perform job functions independently


• Make good decisions and resolve issues in a clear, calm, and diplomatic matter


• Computer literate - Proficient with Email and Microsoft Word and working in spreadsheets



Requirements:



• Possess the ability to function in a fast-paced, demanding, high growth environment, and be client-satisfaction oriented


• Display excellent attention to detail


• Maintain the highest level of integrity, courtesy, and respect while interacting with clients, Workforce Solutions employees, and business contacts


• Exhibit strong organizational, problem-solving, and analytical skills.


• Must have excellent listening, oral, and written communication skills.


• Strong interpersonal skills and professional attitude.




Shift will be a set schedule each week, Monday through Friday. May be first shift or a mid-shift (11:30 am - 8:00 pm position).



Pay for this position is $10.00-$12.00s/hr. All applicants must pass an extensive background including pre-hire Credit Report prior to starting position.



Click on Apply Now to be considered for this Call Center Representative - Customer Service job in Saint Louis, MO or any related opportunities with Adecco.

Keywords: , Springfield , Call Center Representative - Customer Service, Administration, Clerical , Earth City, Illinois

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