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Lead Billing Analyst

Company: Kforce Technology
Location: Maryland Heights
Posted on: November 22, 2021

Job Description:

RESPONSIBILITIES:Kforce has a client in Maryland Heights, MO that is seeking a Lead Billing Analyst. Summary: In this role, the Lead Billing Analyst is responsible for ensuring customers are properly billed for the services to which they have subscribed. This position works on problems of a complex scope under minimal guidance. Responsibilities:

  • The Lead Billing Analyst will actively and consistently support all efforts to ensure accuracy of billing and reduction of billing disputes, thus overall improving the customer experience
  • Reduce and/or eliminate billing errors
  • Perform corrective action as required
  • Identifies process gaps and billing system issues
  • Assists with creating data analysis to identify, quantify and monitor billing discrepancies
  • Maintain and administer the commercial contracts database
  • Assists junior analysts as needed or when directed by the supervisor
  • As a Lead Billing Analyst, you will produce and review reconciliation exception reports and related reports
  • Research and validate customer exceptions, using related systems or available resources
  • Communicate issues with appropriate entities such as customer, sales team and operating units, interfacing with all levels of the organization and outside parties as necessary
  • Review and revise the processes for management and maintenance of commercial contracts administration, utilizing sales entry/tracking and scanning document retention tools to ensure reporting measures customer service
  • The Lead Billing Analyst will monitor contracts with special billing arrangements or terms of the contract (such as seasonality) and ensure accurate billing
  • Conduct root cause analysis on customer exceptions and, when necessary, recommend and facilitate appropriate process and/or system improvements Job Requirements:REQUIREMENTS:
    • Bachelor's degree in a related discipline
    • Ability to read, write, speak and understand English
    • Ability to analyze and interpret data
    • Ability to understand process flows
    • Ability to interpret service contracts as pertained to customer billing
    • Strong knowledge of Microsoft Office applications, e.g. Excel, Word and PowerPoint
    • Familiarity with the customer credit process
    • Excellent verbal and written communication skills
    • Ability to interact proficiency with peers, clients and other professionals
    • Ability to communicate issues and proposed solutions at an executive level
    • Ability to exercise accurate business judgment
    • Ability to communicate with all levels of company employees, vendors/service providers, customers and prospective customers
    • Strong organizational skills
    • Ability to prioritize assignments according to timelines and importance of task
    • Ability to maintain poise and professional demeanor in stressful situations
    • Knowledge of CSG and ICOMS billing systems Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology, Springfield , Lead Billing Analyst, Accounting, Auditing , Maryland Heights, Illinois

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