IT End User Support Specialist
Company: FuseGlobal
Location: Saint Louis
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Title: IT End User Support
Specialist Location: St. Louis, MO Company: Fortune 100 Food &
Beverage Manufacturing (FuseGlobal has worked with this company for
20 years) Initial term: 12 months (position expected to run longer)
Work Schedule: On site Monday-Friday 8:30am – 5pm. Optional flex
(work-from-home) day during the week after 90 days. POSITION
SUMMARY: This role provides internal end-user support for hardware,
software, and networking solutions. You will work as part of a
dynamic team to deliver world-class IT support services to our
employees by means of proactive maintenance and reactive
troubleshooting / problem solving. A sense of urgency, excellent
time management, and strong communication skills will play a key
role in your success. Required Skills and Job Duties: 3-5 years'
experience providing technical support to end users in an
enterprise environment. Provide help desk (L1) and onsite desk side
(L2) support to clients working onsite and remote. Work assigned
incidents and requests in ServiceNow while also providing support
independent of a ticketing system. Ability to provide white glove
(high-touch) client support in a fast-paced environment.
Self-starter that thrives in a team environment and can work
independently with limited supervision. Knowledge of hardware
break/fix. HP and Lenovo preferred. Excellent IT troubleshooting
skills. Image, configure, and deploy HP and Lenovo
laptops/desktops. Update hardware asset records for workstations
that are deployed, change hands, or returned to stock using
ServiceNow Asset Manager. HP printer maintenance and
troubleshooting. Mobile device (iOS & Android) setup and
troubleshooting. Conference room equipment support (e.g., Microsoft
Teams Room, projectors, speakerphones). Windows 10/11 operating
system troubleshooting and support (Mac OS knowledge is a plus but
not required). Working knowledge of the Microsoft Office Suite
(e.g., Excel, Outlook, PowerPoint, and Word) and Microsoft 365
(formerly Office 365). Working knowledge of common enterprise tools
including remote support software, VPN client software, Microsoft
Tools (e.g., Active Directory, PowerShell, Computer Management).
Client-side network troubleshooting in a broad range of
environments (i.e., corporate LAN/WAN, home routers, mobile
broadband/WWAN/hotspots). Run small-scale projects as directed.
Participate in after-hours on-call rotation Preferred Skills:
Enthusiastic, self-starter that is open to learning all facets of
the job and staying abreast on technology trends. Working knowledge
of Microsoft 365 Enterprise applications (e.g., Power BI, Flow,
PowerApps, Teams, SharePoint). Proven ability to provide individual
and/or group training sessions on the use of technology to
non-technical people. Technical certifications, Vocational school
in technology, or courses toward/college degree in Computer
Science, Information Systems, or related field. Cisco Call Manager
experience is a plus COMPENSATION AND BENEFITS: $37.25 per hour
overtime Medical insurance Dental insurance Vision insurance 401(k)
Disability insurance ABOUT FuseGlobal: FuseGlobal is a partnership
of people and brand-leading companies, working together to make
things run better. For 25 years we have brought functionality to
complex business and production processes and supply chains,
resulting in enterprises that run smarter and more sustainably.
Interested in digital manufacturing, industrial engineering, supply
chain management, all-things tech, and energy & the environment?
This is where we live. Engage with us! LI-Onsite LI-FG
Keywords: FuseGlobal, Springfield , IT End User Support Specialist, IT / Software / Systems , Saint Louis, Illinois
